Service That Count

I found this awesome video from YouTube. Ritz Carlton made this video to promote their customer-centric and excellent service culture.

We can learn much from the Ritz-Carlton Gold Standard and their exceptional customer service philosophy and orientation. "Putting on th...

Interview between Stefania Viscusi (TMCnet.com Editor) and Randy Saunders (Marketing Director, Customer Experience Management products, Ci...

For companies in any industry today, success is driven by the ability to attain and retain customers who share a loyal connection with the...

MSN Money asked Zogby International to conduct an online national survey in which 7,724 randomly chosen respondents rated customer service ...

In May 2006, median hourly earnings for wage and salary customer service representatives were $13.62. The middle 50 percent earned between $...